We accept all major credit cards (Visa, Mastercard, etc.) and Paypal.
Our checkout page uses SSL, which ensures that all your browsing and shopping data remains private.
We’re sorry to hear you’ve experienced this. First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do what we can to help.
Please note: If you want to pay via credit card and are using AMEX, you have to proceed to PayPal first, and then select the option "Pay with Credit or Debit Card" inside PayPal. If you need help with that, please contact our customer service.
During the first stage of checkout, look for a box beneath your order summary. Enter your code and click ‘apply’ to include the discount. Remember, only one discount code can be used per order.
It depends on the promotion itself - some discount codes can be applied to sale items, while others can’t. We will make it clear in our promo message if it’s possible, so you don’t have to guess.
US:
We are happy to announce that for all Mapogo orders shipped standard to the US we don't have a minimum order value.
For free Express Shipping our minimum order value is $50.
All other countries:
For all other countries the minimum order value is $50.
US:
Standard Delivery: 2-5 Business Days
Express Shipping: 2-3 Business Days (excl. weekends)
All other countries:
Standard Delivery: 7-14 Business Days
All shipping times do not account for any unforeseen delays on the courier's end.
Please also note that due to Customs in Colombia and Mexico, shipments to these countries may experience delays.
Please also note that for the following countries, standard delivery is currently 14-30 days: Cayman Islands, Dominica, Guadeloupe, Honduras, Libya, New Caledonia, Nicaragua, Trinidad and Tobago.
Please note: Our carrier is operating with the utmost caution to protect our customers and the delivery workers. Unfortunately, this may add to unavoidable delivery delays. We appreciate your patience and understanding during this time.
Please allow 1-2* business days for your Mapogo order to be processed. We aim to handle all orders with utmost urgency to ensure you get your Mapogo jewelry as quickly as possible. *In very rare cases, if we have an exceptionally high amount of orders, it may take a little longer for your Mapogo order to be processed.
We deliver our Mapogo jewelry to men worldwide as we ship from Pennsylvania, USA, to almost any country, except Singapore, Indonesia, Switzerland and South Africa, sorry!
We deliver with our trusted partner DHL eCommerce. All international packages are carefully handed over to the local post office for final delivery.
Kindly note that we currently cannot deliver to the following countries: Aland Islands, Belarus, Bonaire, Bouvet Island, Cuba, French Guiana, Guadeloupe, Guernsey, Heard Island And Mcdonald Islands, Iran, Jersey, Korea (Democratic People's Republic of Korea), Kosovo, Martinique, Portugal, Reunion, Russia, Sint Maarten, Somalia, South Sudan, Sudan, Syria, Tokelau, Turkmenistan, Ukraine, United States Minor Outlying Islands and Yemen.
We are happy to offer the most competitive rates while still ensuring fast and trouble-free deliveries.
Shipping costs? We’re keeping it simple:
US
Standard Delivery
Orders above $50: Shipping is on us! You’re welcome!
Orders below $50: $5.90 one-off shipping fee
All other countries
All orders: $8.90 one-off shipping fee
Yes, you can! We know you’re excited to follow the journey of your new Mapogo jewelry every step of the way.
We’ll always send a tracking number via email within 24 hours of your Mapogo order. With this number you can track your Mapogo order at www.dhl.com. You can also send us a quick message and we'll be happy to track it for you.
Our pieces are the perfect gift for that special person in your life… great choice! All our jewelry is shipped in a sophisticated jewelry pouch and without an invoice.
We are always working on ways to get your jewelry to you faster.
For deliveries to the US we offer our Express Shipping option (2-3 business days, excl. weekends).
Please note: We do not ship Express to PO Boxes, APO or FPO addresses at this time.
Unfortunately at this moment in time we are unable to offer express delivery to all other countries and outlying islands.
Mapogo can’t control these costs and is not responsible for any duties/taxes applied to your package, so you will be responsible for paying additional charges if they apply.
In rare cases you might be contacted by customs to submit an invoice. In this case, you can simply forward our order confirmation email which you’ve received when placing your Mapogo order.
If you should decide to decline a package you will be refunded minus a fee for returning the item to us and restocking it.
For international shipments outside of the USA, all website prices are exclusive of sales tax. VAT is not collected at checkout. Mapogo Jewelry is not responsible for VAT and customs fees which will be charged to the customer directly by the shipping service provider.
All orders ship Monday – Friday, excluding weekends and official bank holidays.
We recommend you order soon, so you get your Mapogo jewelry in time.
In rare cases, your package can show as ‘delivered’ before you receive it.
This may be down to the delivery being marked as complete preemptively. Alternatively, your shipping carrier might have left it in a hidden location to prevent damages or theft. Check near your front door and talk to your household members and neighbors.
If you still can’t locate your order, contact your shipping carrier and state your tracking number. Please get in touch via contact@mapogo.com and we will do our best to assist you in locating your missing package.
If your order continues to be missing after following the above steps, please note that we are unable to offer reshipments or refunds on orders that show up as delivered.
Yes! We want you to be head over heels for your new jewelry. If you’re not 100% satisfied, we want to make things right.
Just send us an email within 30 days from the day you receive your parcel saying you’d like a refund. Then, we’ll send you step-by-step instructions for returning your jewelry.
As soon as we receive your returned item(s), we will initiate a refund of the purchase price of your items (excl. the shipping fee in case you paid for shipping).
We pride ourselves in using only the finest of metals and authentic gemstones. We strive to be entirely transparent when it comes to the materials we use for all of our jewelry.
Our jewelry is made from a range of precious metals, including the following: 925 Sterling Silver, Rhodium-plated 925 Sterling Silver, 18 Karat Gold Vermeil and 18 Karat Solid Gold. .
There is no nickel present in our jewelry. Find out more about our materials here.
Vermeil (pronounced ver-may) is a special style of Gold plating that is often also referred to as Silver gilt. Vermeil is a Gold coating that is laid over the top of a Sterling Silver base, which makes the jewelry more durable and gives it that more appealing longer-lasting color and shine. Gold Vermeil has to meet all of these conditions:
1. Have 925 sterling silver as its base material.
2. Be plated in gold that is at least 10kt (10 karats) - our gold coating is even 18kt.
3. Have gold plating that is at least 2.5 microns thick. A micron is 1/1000th of a millimeter.
Any jewelry made with copper such as Sterling Silver items can tarnish slightly over time, however, for many people, this is outweighed by the sophisticated properties of natural metals. If you do see a slight blackening in your piece it is nothing to be alarmed about and the jewelry can easily be brought right back to its shining self with a jewelry polishing cloth which we send with every order.
Most of our pieces have a rhodium plating that increases the durability of the jewelry and prevents tarnishing from contact with water or sweat, or an oxidized finish that strengthens durability to prevent wear and tear and ages beautifully over time to create its very own unique patina.
We only work with the highest quality and most durable materials. You may get your jewelry wet. Like all precious metals, to maintain lasting shine and durability you will want to keep away from harsh chemicals. We recommend you dry your products as soon as possible by using a cloth towel after getting wet.
If you still have any questions or simply want to get in touch with us, send us an email at contact@mapogo.com and we'll get back to you as soon as we can. Don't forget: if you’re contacting us about an order, we need your email address or order number, and a picture of your jewelry, to sort things out ASAP!
